Warranty Claim Submission

Warranty Claim Submission Form

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Dealer Information

Warranty Claim submissions can only be completed by an authorized Golden dealer. If you are looking for service for a Golden product, please contact your local dealer. You can find your local dealer on our website by visting our Dealer Locations Page

Contact Name
Shipping Address
Please include the address that parts will be shipped to if required. Note: the parts must be shipped to a dealer location and cannot be shipped directly to the customer.
Please provide a Purchase Order Number to use in the event that parts need to be sent out to resolve the issue. Providing this when submitting your claim will speed up the warranty process.

Product Information

The serial number is required for all warranty claim submissions. This number is an alpha numeric sequence that provides vital information about the product. The serial number can be located on the product (typically near the back right side of the frame or on the original product invoice). Providing an invalid or incomplete serial number will result in delays in processing this warranty claim. If you are unable to locate the serial number for the product, please call 1-800-265-9615 and we will be happy to assist you.
Please provide the date the product was invoiced or delivered to the customer.
Please explain the issue that is being experienced with the product. Provide as much detail as possible to help us diagnose the issue as quickly as possible. Simply stating that the product is not working will result in delays in processing the warranty claim. For electrical issues on a lift chair, please refer to the SmartTek Diagnostic System Handout below for troubleshooting tips. For mechanical issues with a visual or auditory component, please upload photos or videos below.
Click or drag files to this area to upload. You can upload up to 10 files.
Pictures/Videos: In some cases, the manufacturer may require pictures and/or videos to help identify the issue and provide a resolution. We require images for visual issues with a lift chair or powered mobility product including fabric or shell imperfections, broken springs, metal or wood frames, as well as damage sustained in shipping. Video may be required for issues that have an auditory component or that are not functioning smoothly. Please provide as much information as possible to speed up the warranty claim process.