Warranty Claim submissions can only be completed by an authorized Golden dealer. If you are looking for service for a Golden product, please contact your local dealer. You can find your local dealer on our website by visting our Dealer Locations Page
Please explain the issue that is being experienced with the product. Provide as much detail as possible to help us diagnose the issue as quickly as possible. Simply stating that the product is not working will result in delays in processing the warranty claim. For electrical issues on a lift chair, please refer to the SmartTek Diagnostic System Handout below for troubleshooting tips. For mechanical issues with a visual or auditory component, please upload photos or videos below.
Pictures/Videos: In some cases, the manufacturer may require pictures and/or videos to help identify the issue and provide a resolution. We require images for visual issues with a lift chair or powered mobility product including fabric or shell imperfections, broken springs, metal or wood frames, as well as damage sustained in shipping. Video may be required for issues that have an auditory component or that are not functioning smoothly. Please provide as much information as possible to speed up the warranty claim process.